Legal
Refund & Shipping Policy
How refunds, returns, shipping, and cancellations work.
Last updated: October 4, 2026
1. Who handles your order
My Fit-RX LLC, a Nevada limited liability company, doing business as MyFit-Rx ("MyFit-Rx," "we," "us"), connects patients with our telehealth partner's affiliated providers and pharmacies. Payment processing, prescribing, and fulfillment are performed by those providers and pharmacies, including [MEDICAL GROUP NAME] and [PHARMACY NAME]. The policies below describe how refunds and shipping generally work; the partner's own terms apply to your order.
2. Prescription medications cannot be returned
Under pharmacy law, prescription medications cannot be returned or resold once they have been dispensed by the pharmacy. For this reason, we cannot accept returns of, or issue refunds for, dispensed prescription medications.
3. Evaluations that do not result in a prescription
If a licensed provider evaluates you and determines that treatment is not clinically appropriate, any refund of the evaluation fee follows the telehealth partner's refund policy, available on the partner platform and in the patient portal.
4. Shipping
Shipping is handled by the dispensing pharmacy, [PHARMACY NAME]. Delivery times vary by medication and destination. All orders ship in discreet, unmarked packaging.
5. Damaged or incorrect orders
If your order arrives damaged, or you receive the wrong medication, do not use it. Contact the partner's support team through the patient portal promptly, or email admin@myfit-rx.com and we will direct you to the right channel. The pharmacy will arrange a replacement or resolution in accordance with its policies.
6. Subscription cancellation
If your program is billed on a recurring basis, you can cancel future shipments at any time through the partner's patient portal before your next billing date. Cancellation does not affect orders already dispensed or shipped.
7. Contact
Questions about refunds or shipping: admin@myfit-rx.com.